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Customer Relationship Management (CRM)

Use CRM technology to organise and automate customer service, track and manage sales, provide opportunity management, Sales promotion and marketing analysis.

Dynamics CRM has been gaining ground with each version and is now becoming the CRM solution that businesses, corporates and government organisations are looking towards.

Lots of power. Lots of functionality. Heavily customisable and a Microsoft product. 

Imagine a suite of easy-to-learn and easy-to-use business solutions tailored to your market, designed for your business size, and dedicated to growing your business through happy customers. Microsoft Dynamics offers a full range of software focused on delivering business insights that matter to both you and your customers.

Contact us today to discuss how we can help your organisation by sourcing & customising Microsoft Dynamics CRM or assist with an existing or larger implementation. 

 

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Sales
Sales by Microsoft Dynamics provides a complete and intuitive solution that can help salespeople be more productive so they can focus on what's most important—delivering amazing customer experiences.

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Services
Service by Microsoft Dynamics enables organisations to deepen customer loyalty by providing personalised, proactive, and predictive experiences across all channels. Agents are empowered with a single unified experience, enabling them to connect with customers effortlessly.

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Marketing
Microsoft Dynamics Marketing is an integrated marketing management solution for marketing operation, planning, execution, and analytics across all channels—digital, social, and traditional. Microsoft Dynamics Marketing brings together sales and marketing for effective collaboration. Sales can have visibility into marketing activities specific to the account or contact and can provide feedback. With Microsoft Dynamics Marketing, marketers can generate analytics on campaign performance and initiatives to determine return on marketing investment.

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Social
In a socially connected world, engagement with customers can happen anywhere, anytime, and it is key to growing your business. Microsoft Social Engagement puts powerful social tools in the hands of your sales, marketing, and service teams—helping them to gain insight into how people feel about your business and to proactively connect on social media with customers, fans, and critics.

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ERP
Microsoft Dynamics enterprise resource planning (ERP) software gives your people the tools they need to connect and manage your entire business, from financial and supply chain management and from manufacturing to operations, with the insight you need to make smart decisions. Start with what you need now and easily adapt as your needs change, in the cloud or on your servers—the choice is yours.