Managing your customer relationships is key to being able to manage and grow your business/organisation.
CRM is the answer that delivers the following:
a) Managing the relationship across multiple individuals, agents, representatives and departments.
b) Focussing marketing efforts and communicating appropriately to similar groups of people.
c) Avoiding repetitive communication to clients with diluted and useless messages, offers and services.
d) Maximise time by grouping similar clients together.
e) Tracking and maturing your potential clients whilst identifying new ones, cross and up sell opportunities.
Taking control of your Customer Relationship Management can produce truly astonishing results. It is the single biggest reason why organisations over the past 15 years have increased their customer retention, improved ratings of customer service and ultimatley sold more to the same customers which is easier and costs less than acquiring new ones!
Customer Relationship Management (CRM) applies to small micro businesses trying to deal with multiple customers and potential leads with a very small team right up to large organisations & corporates who are working with 100,000s and millions of customer, keeping them happy and selling to them again and again.
Social Listening is when you take your list of contacts and what is happening on Social Media and combine the two to give an extremely strong view of what is working from your marketing and services and allow you to identify opportunities much earlier on than your normal inbound contact.
Please contact us today to discuss how we can turn your business around, maximise your profit and increase your customer retention with not only a Customer Relationship Management solution, a CRM culture within your workforce.
Or possibly you are not getting what you need from your CRM and require some TLC on the system, processes and representatives or maybe an alternative industry leading solution.
We work with multiple CRM solutions including Microsoft Dynamics. View our CRM page here