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Customer Relationship Management (CRM)

Use CRM technology to organise and automate customer service, track and manage sales, provide opportunity management, Sales promotion and marketing analysis.

There are several CRMs being utilised at this time. Some of these solutions are stand alone and self contained where others are a module that comes as part of another system.

Not all CRMs are made equal. A CRM system needs to have certain basics to really be classed as a CRM. So when comparing you can see similarities in the offerings between the many that are now out there on the market. A great CRM system is where usability, automating process, integration with other systems, dashboards and reporting amongst others have particular attention paid to them which then turns that CRM its an industry leading solution.

We have been working with CRM products and solution for 20 years. We have a wealth of experience customising, providing training and seminars on the subject, working as a CRM SME for a client or supplier and evaluting with an organisation needs from CRM. 

Speak to us today to find out how we can help you navigate the minefield, help you define what you require, upskill your CRM knowledge, implement or assist with a CRM solution.